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Privacy Policy

Last Updated: February 2026

1. Introduction

Welcome to our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our application and related services.

By using the platform, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information depending on your role (Customer, Vendor, Driver, Manager, Admin):

A. Personal Information

  • Full name
  • Phone number
  • Email address
  • Profile image
  • National ID / Business documents (for Drivers & Vendors)
  • Bank or payout account details (for withdrawals)

B. Location Data

  • Real-time GPS location (for delivery tracking)
  • Saved addresses
  • Zone-based location mapping

C. Transaction Data

  • Order history
  • Wallet transactions
  • Commission records
  • Cash collection records
  • Withdrawal requests

D. Device & Usage Data

  • Device type and Operating System
  • IP address and unique device identifiers
  • App usage logs and interaction patterns
  • Cookies and local storage data

3. Cookies and Local Storage

We use cookies and similar technologies to:

  • Authenticate users and maintain sessions
  • Store language and regional preferences
  • Analyze traffic and platform performance
  • Remember your cart and order status

You can manage your cookie settings through your browser or device settings, but disabling them may limit some features of the App.

3. How We Use Your Data

We use collected data to:

  • Process and manage orders
  • Enable delivery tracking
  • Calculate commissions and payouts
  • Manage wallet balances and COD reconciliation
  • Prevent fraud and abuse
  • Verify documents and compliance
  • Improve service performance
  • Provide customer support

We DO NOT sell your personal data to third parties.

4. Payment & Financial Data Protection

  • Wallet balances are processed securely.
  • Prepaid funds remain in a HELD state until delivery confirmation (OTP, customer confirmation, timeout, or admin resolution).
  • Cash-on-Delivery transactions are digitally recorded to maintain accurate financial reconciliation.
  • Withdrawal requests are processed after manual admin approval.

All financial calculations are executed using atomic transaction mechanisms to prevent duplication or loss.

6. Third-Party Services

We utilize trusted third-party services to ensure the platform operates efficiently:

  • Google Maps API (for location and routing)
  • Cloud Infrastructure providers (for data hosting)
  • Analytics providers (to understand platform usage)
  • Payment Gateways (for secure transaction processing)

These third parties have their own privacy policies. We encourage you to review them.

7. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it immediately.

6. Document Verification

Drivers and Vendors are required to upload identification and business documents. These documents are:

  • Used strictly for verification
  • Reviewed by authorized admins
  • Stored securely

9. Data Retention

We retain transaction and financial records as required for operational, auditing, and legal purposes. Personal data is kept only as long as necessary to fulfill the purposes outlined in this policy.

Deleted products and accounts are "soft-deleted" or archived to preserve financial integrity and order history for auditing purposes.

8. Security Measures

We implement:

  • Secure authentication systems
  • Encrypted data transmission
  • Role-based access control
  • Financial state validation mechanisms

However, no system is 100% secure, and users are responsible for protecting their login credentials.

9. User Rights

Users may:

  • Request access to their data
  • Request correction of inaccurate information
  • Request account deletion (subject to financial/legal obligations)

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of changes.