Welcome to Lux Station

Everything you need, fast and premium.

The ultimate multi-app system. Order food, manage your store, or deliver with us.

Get it on Google Play
Lux Delivery Ecosystem

150+

Active Stores

500+

Professional Drivers

20k+

Happy Customers

The Lux Ecosystem

Three dedicated apps. One seamless premium experience.

Lux Station

Order food, groceries, and pharmacy items. Track live, pay securely, and enjoy high-end service.

Get it on Google Play

Lux Store

Manage your orders, update menus, and grow your sales with our smart dashboard.

Get it on Google Play

Lux Drive

Be your own boss. Enjoy flexible hours, great earnings, and a smart delivery system.

Get it on Google Play

How it Works

A professional flow from your request to your doorstep.

1

Order & Review

Place your order and our system reviews it for accuracy and quality.

2

Accept & Prepare

Store accepts the order and starts preparation immediately with precision.

3

Dispatch & Delivery

The nearest professional driver picks it up and delivers it safely.

Key Features

Advanced technology to ensure your peace of mind.

Live Tracking

Watch the captain move step-by-step to your doorstep.

Secure Wallet

Pay with one click and your balance is completely safe.

Store Reports

Detailed dashboard for merchants to track sales and grow business.

Mrsool Service

Need something specific? Our delegates will bring you whatever you want.

Driver Earnings

Work at your convenience and withdraw earnings easily.

Rewards & Invites

Invite friends to earn rewards and use gift cards.

Lux Station Features

Trusted by Local Favorites

Join the growing network of premium partners using Lux Station.

Vendor Subscriptions

Join Lux Store and pick the plan that suits your business.

Basic Plan

0.00 / 365 Days
  • Unlimited Products
  • Unlimited Orders
  • Platform Commission Applies
Get Started

Bronze Plan

400.00 / 30 Days
  • 10 Products Limit
  • 50 Orders Limit
  • No Commission Fees
Choose Bronze

Silver Plan

750.00 / 30 Days
  • 20 Products Limit
  • 100 Orders Limit
  • No Commission Fees
Choose Silver
Recommended

Gold Plan

1,200.00 / 30 Days
  • Unlimited Products
  • Unlimited Orders
  • No Commission Fees
Choose Gold

What They Say About Lux

Real stories from our happy customers and partners.

Lux Station transformed how I order food. The UI is just stunning and fast!

Ahmed S.
Customer

As a store owner, the analytics changed my business. I can see what sells instantly.

Mariam K.
Store Owner

Flexible hours and fair earnings. Best delivery platform to work for.

Khaled M.
Driver

Become a Lux Partner

Register your store and grow your business with Lux Station.

Join the Lux Driver Fleet

Be your own boss and start earning today.

Privacy Policy

Last Updated: February 2026

1. Introduction

Welcome to our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our application and related services.

By using the platform, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information depending on your role (Customer, Vendor, Driver, Manager, Admin):

A. Personal Information

  • Full name
  • Phone number
  • Email address
  • Profile image
  • National ID / Business documents (for Drivers & Vendors)
  • Bank or payout account details (for withdrawals)

B. Location Data

  • Real-time GPS location (for delivery tracking)
  • Background Location (Drivers Only): For the Lux Driver app, we collect location data to enable tracking, routing, and order assignment even when the app is closed or not in use.
  • Saved addresses
  • Zone-based location mapping

C. Transaction Data

  • Order history
  • Wallet transactions
  • Commission records
  • Cash collection records
  • Withdrawal requests

D. Device & Usage Data

  • Device type and Operating System
  • IP address and unique device identifiers
  • App usage logs and interaction patterns
  • Cookies and local storage data

3. Cookies and Local Storage

We use cookies and similar technologies to:

  • Authenticate users and maintain sessions
  • Store language and regional preferences
  • Analyze traffic and platform performance
  • Remember your cart and order status

You can manage your cookie settings through your browser or device settings, but disabling them may limit some features of the App.

4. How We Use Your Data

We use collected data to:

  • Process and manage orders
  • Enable delivery tracking
  • Calculate commissions and payouts
  • Manage wallet balances and COD reconciliation
  • Prevent fraud and abuse
  • Verify documents and compliance
  • Improve service performance
  • Provide customer support

We DO NOT sell your personal data to third parties.

5. Payment & Financial Data Protection

  • Wallet balances are processed securely.
  • Prepaid funds remain in a HELD state until delivery confirmation (OTP, customer confirmation, timeout, or admin resolution).
  • Cash-on-Delivery transactions are digitally recorded to maintain accurate financial reconciliation.
  • Withdrawal requests are processed after manual admin approval.

All financial calculations are executed using atomic transaction mechanisms to prevent duplication or loss.

6. Third-Party Services

We utilize trusted third-party services to ensure the platform operates efficiently:

  • Google Maps API (for location and routing)
  • Cloud Infrastructure providers (for data hosting)
  • Analytics providers (to understand platform usage)
  • Payment Gateways (for secure transaction processing)

These third parties have their own privacy policies. We encourage you to review them.

7. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it immediately.

8. Document Verification

Drivers and Vendors are required to upload identification and business documents. These documents are:

  • Used strictly for verification
  • Reviewed by authorized admins
  • Stored securely

9. Data Retention

We retain transaction and financial records as required for operational, auditing, and legal purposes. Personal data is kept only as long as necessary to fulfill the purposes outlined in this policy.

Deleted products and accounts are "soft-deleted" or archived to preserve financial integrity and order history for auditing purposes.

10. Security Measures & Compliance

Our practices comply with Egypt’s Personal Data Protection Law (No. 151 of 2020). We implement:

  • Secure authentication systems
  • Encrypted data transmission
  • Role-based access control
  • Financial state validation mechanisms
  • Breach Notification: We will notify the Personal Data Protection Center and users within 72 hours in case of a significant data breach.

However, no system is 100% secure, and users are responsible for protecting their login credentials.

11. User Rights

Users may:

  • Request access to their data
  • Request correction of inaccurate information
  • Request account deletion (subject to financial/legal obligations)

12. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of changes.

1. Introduction

Welcome to our platform. These Terms and Conditions govern your use of our application ("the App") and services. By accessing or using the App, you agree to these terms.

2. Definitions

  • User: Any person using the App (Customer, Driver, Vendor, Manager, Admin).
  • Customer: A user who places orders.
  • Vendor: A restaurant or store partner.
  • Driver: A delivery partner.
  • Platform: The entire software ecosystem including the App and Web Panel.

3. User Accounts

  • You must provide accurate information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to suspend or terminate accounts that violate our policies or engage in fraudulent activity.

4. Orders and Payments

4.1. Placing Orders

Customers may order goods from listed Vendors. Availability is subject to Vendor stock.

4.2. Pricing

Prices are set by Vendors. Delivery fees and service charges may apply.

4.3. Payments & Fees

We support secure online payments and Cash on Delivery (COD). Wallet balances can be used for payments. The Platform reserves the right to charge commissions on Vendor sales according to the chosen subscription plan.

4.4. Cancellation & Refunds

Customers may cancel orders within the allowed timeframe specified in the app. Refunds for cancelled or legitimately returned items are processed and credited to the user's Lux Wallet. Wallet credits are non-transferable.

5. Delivery Services

  • Drivers are independent contractors, not employees.
  • We facilitate delivery but are not liable for delays caused by traffic, weather, or other improved circumstances.
  • Drivers must adhere to safety and conduct guidelines.

6. Vendor Responsibilities

  • Vendors must ensure product quality and accurate descriptions.
  • Vendors are responsible for order preparation times.
  • Vendors must comply with local health and safety regulations.

7. Prohibited Activities

Users agree NOT to use the Platform to:

  • Order or sell illegal substances, alcohol, tobacco, or restricted medical products.
  • Engage in fraudulent activities, including creating multiple accounts to abuse referral programs, gift cards, or bonus systems.
  • Submit false or misleading documentation for driver or vendor verification.
  • Reverse engineer, hack, or attempt to disrupt the Platform's security or financial systems.
  • Harass, abuse, or engage in discriminatory behavior toward other platform users.

8. Intellectual Property

All content, trademarks, and software code on the Platform are the property of the Company. Unauthorized use is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

We are not responsible for the quality of products provided by Vendors or the conduct of independent Drivers.

10. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved through the competent courts in Cairo, Egypt.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Users will be notified of significant changes.

✉ Contact Support

If you need assistance with your account, orders, payments, or any other matter related to the Lux Station application, our support team is available to help.

Official Support Email: Luxs334455@gmail.com

Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+3)

Expected Response Time: Within 48 business hours

For immediate assistance, an in-app live chat feature is available within the Lux Station application during business hours.

⊘ Account Deactivation & Data Retention Policy

You may request the permanent deactivation of your Lux Station account at any time. Please read the following information carefully, as deactivation is permanent and irreversible.

Important Note: Deactivating your account will result in the permanent loss of wallet balances, order history, and access to all Lux Station services.

Deactivation Request Form

Please enter your full name.
Please enter a valid email address.