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Support & Account Deactivation

Last Updated: February 2026

✉ Contact Support

If you need assistance with your account, orders, payments, or any other matter related to the Lux Station application, our support team is available to help.

Official Support Email: Luxs334455@gmail.com

Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+3)

Expected Response Time: Within 48 business hours

For immediate assistance, an in-app live chat feature is available within the Lux Station application during business hours. You can access it from the "Help" or "Support" section in the app's settings menu.

⊘ Account Deactivation & Data Retention Policy

You may request the permanent deactivation of your Lux Station account at any time. Please read the following information carefully before submitting your request, as account deactivation is permanent and irreversible.

What Happens When Your Account Is Deactivated

Upon processing your deactivation request, the following actions are taken:

  • Account access is permanently disabled. You will no longer be able to log in to the Lux Station application using any authentication method (including Google Sign-In) associated with this account.
  • Authentication credentials are deleted. Your login tokens, session data, and authentication credentials are permanently revoked and removed from our systems.
  • Push notification tokens are revoked. You will no longer receive any push notifications from the application.
  • Personally identifiable access data is removed where technically feasible. This includes your saved delivery addresses, device identifiers, and profile information that is not required for legal record-keeping.

Important — Data Retention Notice:

In accordance with applicable commercial, tax, and financial regulations, Lux Station is required to retain certain transactional records even after your account has been deactivated. Specifically:

  • Order history and transaction records (including order details, timestamps, payment methods, and amounts) are retained for a period of up to five (5) years from the date of the last transaction.
  • This retention is necessary for legal compliance, accounting, tax reporting, fraud prevention, dispute resolution, and financial auditing purposes.
  • Retained records are stored in a de-identified or access-restricted state and are not linked to an active user profile.

Post-Deactivation Data Usage

  • Retained transactional data is never used for marketing, promotional, or advertising purposes after account deactivation.
  • Retained data is not shared with third-party marketing services.
  • Retained data is accessed only by authorized personnel when required for the specific legal and compliance purposes stated above.
  • Analytics data collected via Firebase Analytics and Crashlytics prior to deactivation may be retained in aggregated, anonymized form for product improvement purposes. This data cannot be used to identify you individually.

Irreversibility

Once your account deactivation request has been processed, you will not be able to reactivate the account, recover your order history, restore your wallet balance, or regain access to any associated data. If you wish to use Lux Station services in the future, you will need to create a new account.

Processing Timeline

Deactivation requests are typically processed within seven (7) business days of receipt. You will receive a confirmation email at your registered email address once the deactivation has been completed. During the processing period, you may continue to use the application normally.

🔒 Data Protection & Security

Lux Station is committed to protecting the security and confidentiality of your personal data throughout its lifecycle — from collection to storage and, where applicable, to deletion.

Encryption: All data transmitted between the Lux Station application and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including authentication credentials and financial records, is encrypted using AES-256 encryption standards.

  • Access Controls: Access to personal data is restricted to authorized personnel through role-based access control (RBAC) systems. Administrative access requires multi-factor authentication.
  • Infrastructure Security: Our services are hosted on enterprise-grade cloud infrastructure with continuous monitoring, intrusion detection, and automated threat response capabilities.
  • Data Minimization: We collect and process only the data that is necessary to provide our services and meet our legal obligations.

Requesting a Copy of Your Data

You have the right to request a copy of the personal data we hold about you. To exercise this right, send an email to Luxs334455@gmail.com with the subject line "Personal Data Access Request". Include your full name and the email address registered to your account. We will process your request and provide the data in a portable, machine-readable format within thirty (30) business days.

Related Policies

Please review our full legal documentation for complete details on data handling, user obligations, and platform terms:

Privacy Policy Terms & Conditions

⊘ Submit Account Deactivation Request

To request the permanent deactivation of your Lux Station account, complete the form below. All fields marked with an asterisk (*) are required.

Account Deactivation Request Form

Please enter your full name.
Please enter a valid email address.
✓ Your account deactivation request has been submitted successfully. You will receive a confirmation email within 7 business days.